How long does it take my package to arrive?
Orders are processed within 1-3 business days and then dropped off at the post office Monday-Friday. Orders received over the weekend and on holidays will be processed the following business day.
In stock, non-pre-order items shipping to addresses within the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive. APO addresses have an average transit time of 10-21 days.
What about international Shipping?
International orders usually take 1-3 weeks for arrival depending upon customs and size of package. Orders usually arrive in 10-25 business days. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery.
A Note To Customers Living Outside of Canada
If you order products for delivery to a shipping address outside of Canada, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. If you deny paying these imports you will NOT receive a refund for shipping upon the packages return to us - you will only receive a refund for the items purchased.
How can I find my tracking number?
your tracking number is provided in your confirmation email that is sent after you have completed your purchase by clicking the "view my order" button.
The tracking service shows that my package has been delivered, but I did not receive anything. Why is this?
Please ask your neighbors if they have signed for your package and check your mailbox. If not there check for your package at your local post office. Remember to bring your ID! If you still cannot find your package, contact us at email@example.com
VOCABLEMUSIC MERCH is not responsible for lost or stolen merch, if a package says delivered and did indeed never arrive you will need to file a missing claims report at USPS.com
My package was returned to sender - what do I do now?
If your package was returned to us you will receive a refund for the cost of the items NOT the shipping - please be careful and make sure to put a valid shipping address for your order. If you would still like to receive your items please place a NEW order.
I never received my confirmation email of my order.
Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems send us an email.
How do I change my order?
The VOCABLEMUSIC Webstore processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting us at firstname.lastname@example.org. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. We will not be able to add items to an order once it has been submitted.
My item is too big/too small, can I return my item for a different size?
unfortunately we do not do exchanges of sizes, or returns. ALL SALES ARE FINAL.
What is your Return Policy?
Please include the following with your return:
- Your mailing address
- Your phone number
- Order confirmation number
- What you are returning and why
- How you would like us to handle your return or exchange
We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
Contact us at VOCABLEMUSICMERCH@gmail.com to get an address to return your defective merchandise.
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.